Shipping info

WWW.EPIPHYLLUM.ONLINE will handle and ship your order with maximum care. A minimum goods order value of  € 20 applies.  For some countries not all products are on sale or the order quantity is limited in size.

Our 10 Great All-Inclusive Shipping Services We Provide:

  • Plants are wrapped in high quality grease-free paper,   No plastic   No foam  No  flow-pack.
  • Books are well sealed in PE seal bag. Clean and dry
  • Parcels – if possible-  in convenient universal mail-box size
  • Boxes and cartons by recycled materials only
  • Orders are send out weekly, safe & secure, by Registered Mail  / DPD / BRT Corriere espresso
  • Letter box size Shipments always with Registered Mail  – no extra costs
  • Sign for the delivery of your parcel
  • Shipment charges fixed price. No extra costs for size  / weight charges !
  • Custom Declaration CN22 included
  • Urgent order service € 7,50 extra charge : Order is send out within 48 Hrs after payment

Our 5 Level Shipping Costs  – including packaging

Italy€ 9 (Free shipping for orders above € 50)
European Union€ 12 (Free shipping for orders above € 75)
Europe but no-EU€ 15 (Free shipping for orders above € 100)
North/South America€ 20 (Free shipping for orders above € 125)
Rest of the World€ 28

Our 3 Easy Payment Options

All shipments are @ pre-paid.  You can choose 3 payment options in the order process:

  • Cost free Bank Transfer . Use our IBAN BANK number as indicated. You will always get a Free extra present. It may take  some days for the payment to arrive at our account.  You will get email confirmation.
  • CREDIT CARD / STRIPE.  For a guaranteed payment. We take all the Credit Card charges.
  • PAYPAL.  Note there is a minimum of € 10 extra PP commission charges depending on order size. Not available for all countries.

Delivery Time

The delivery time is shown in the order process and can be 1 – 4 weeks. Your Payment generally take 2 – 3 business days until the money is in our account to release the order.  Add this period to your delivery time.

Tracing your order

If you like to trace the status of your shipped order, please indicate this wish. We are happy to send you a link of the shipment of the carrier. As we ship by registered mail or DPD traced parcel service, Europe’s second largest firm, with signed delivery, your parcel has checked out of our nursery and will travel in a safe controlled manner. Outside the EU, shipment is at risk of buyer. We cannot provide phyto sanitary certificate. 

Returns

In case you want to return your parcel, you can contact us over email for a return correspondence of (some of) the goods immediately after the receipt of the parcel. The dead line to inform us is within 24 hrs after the carrier date of arrival of the parcel. The deadline is met if you send the goods back within 14 days. You always need to take the full direct cost of returning the goods. Returns cannot be accepted for any living material. 

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